Premium
14pp
Framework
CS Health Score Calculator
A weighted composite framework with product usage, support tickets, NPS, engagement, and renewal signals. Includes the spreadsheet model and rollout playbook.
Premium
12pp
Template
QBR Deck Template Pack
12 slides that drive expansion conversations. Outcomes scorecard, roadmap alignment, exec-ready ROI math, and the renewal-anchor close.
Premium
22pp
Playbook
The 90-Day Onboarding Playbook
The exact 30/60/90 sequence that drives first-value in 14 days and second-value by day 45. Stakeholder map, success plan template, and exec-update cadence.
Premium
16pp
Framework
Churn Early Warning System
Risk-flag every account 60 days before the renewal conversation. Trigger taxonomy, save-play library, and the escalation runbook.
Premium
18pp
Diagnostic
CS AI Readiness Diagnostic
The 11-dimension framework underneath the public diagnostic. Includes scoring rubric, blocker thresholds, and a 90-day remediation roadmap.
Premium
20pp
Playbook
The Expansion Revenue Playbook
How elite CS teams drive 120%+ NRR. Multi-thread sequencing, exec-sponsor mapping, and the four expansion motions ranked by ROI.